Privacy Policy

Who we are

Recovery Kettering Cars & Vans is a vehicle recovery and roadside assistance business based in Kettering, Northamptonshire. We are the data controller for the personal information you give us through this website, by phone, SMS, WhatsApp or email.

If you have any question about this policy or how we handle your information, contact us on 07459 725602 or recoverykettering@gmail.com.

Information we collect

We only collect what we need to reach you, quote a price and recover your vehicle. This may include:

• Your name and phone number
• Pick-up and drop-off addresses, postcodes or live location
• Vehicle make, model, registration, transmission and condition
• Photos of the vehicle or location you send us on WhatsApp
• Details of what has happened, such as a breakdown or accident
• Payment records, such as the amount paid and date

How we use your information

• To answer your call or message and give you a fixed price
• To find you and send the right recovery vehicle
• To transport your vehicle to your home, garage, bodyshop or storage
• To keep you updated on arrival times
• To issue receipts and keep business and tax records
• To deal with any complaint, insurance claim or legal request

We do not sell your information and we do not send marketing messages.

Legal basis

Under UK GDPR we process your information because:

• Contract: we need it to provide the recovery service you asked for.
• Legal obligation: we must keep certain financial records.
• Legitimate interests: running our business safely, preventing fraud and handling disputes.
• Vital interests: in an emergency where someone's safety is at risk.

Who we share it with

We only share information when needed to complete your job, for example with:

• The garage, bodyshop or storage site receiving your vehicle
• Your insurer or their agents, if you ask us to or after an accident
• The police or other authorities, where the law requires it
• Our accountant, for bookkeeping and tax

Messages sent by WhatsApp, SMS or email are also handled by those providers under their own privacy policies.

How long we keep it

Job details and messages are kept for as long as needed to complete the job and handle any follow-up, usually up to 12 months. Financial records are kept for 6 years, as required by HMRC. After that, information is securely deleted.

We keep information on password protected devices and only the people who need it can see it.

Your rights

You have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information, where we are not required to keep it
• Object to or ask us to restrict how we use it

To make a request, contact us by phone or email. We will reply within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies & third parties

This website does not use advertising or tracking cookies. Some pages load fonts, icons and maps from third parties such as Google, which may record basic technical data like your IP address. Links to Google Maps, Google reviews and WhatsApp take you to sites with their own privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.